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Remote and on-site IT support
Many problems are solved remotely in a few minutes. When needed, we come to you. With the annual contract you get 24/7 availability.
How we support you
Remote support
We connect to your servers and computers to fix, update and configure them. Systems support for Linux, Windows, FreeBSD and macOS.
Phone support
Phone support available 24/7, with an annual plan or for urgent requests.
Video support
A video call, on WhatsApp too, to look at the problem together and solve it step by step.
On-site visits
When hardware or the network needs hands-on work, we come directly to you.
Scheduled maintenance
With the annual contract we don't wait for something to break.
- Monitoring of servers, disks and services
- Scheduled security updates
- Regular backup checks and restore tests
- Priority response and 24/7 availability
Download the remote support program
Download the program for your device and run it when we contact you.
- Supremo for WindowsThe recommended program
- TeamViewer QuickSupportAlternative for Windows
- Supremo for MacFor macOS
- Supremo for AndroidFrom Google Play
- Download and open the program: no installation needed.
- Tell us the ID and password shown on the screen.
- Accept the connection: you will see everything we do on your screen.
Frequently asked questions
Is the remote connection secure?
Yes. The connection is encrypted, only happens when you authorize it by giving us the ID and password, and ends when you close the program.
How much does 24/7 availability cost?
24/7 availability is included in the annual support plan, priced according to the number of computers, servers and services to be managed. Ask us for a quote.
Do you also support computers you did not install?
Yes, we also take over systems built by others, after an initial check.
Tell us what you need
Write to us on WhatsApp or call us: we'll reply with a clear proposal and a free quote.